Client satisfaction is extremely important to us at Straatman Koster advocaten B.V. We will do everything we can to provide you with the best possible service. Even so, it may be that you are dissatisfied with a particular aspect of our service. Below we explain what you can do if this is the case.
If you are dissatisfied with the conclusion and performance of a contract for services, the quality of our services or the amount of the invoice, we request that you first submit your objections to your own lawyer. You can also contact our complaints officer M. (Thijs) Straatman. Our office handles complaints according to a procedure described in our office complaints procedure. This can be requested via email@example.com.
We will discuss the matter with you to try and resolve the problem as quickly as possible. We will always confirm this resolution to you in writing. You will receive our written reply to your complaint within four weeks. In the unlikely event that we are unable to reply within this period of time, we will inform you promptly, stating the reasons and the period within which you can expect to receive our reply.
We very much appreciate hearing from you if you have a complaint. You can be assured that all justified complaints will be taken into consideration when evaluating our firm’s performance and that we will do our utmost to avoid any repeat of the need for you to make a complaint.